Complaints

  • We aim to resolve all complaints within 8 weeks.
  • We will acknowledge receipt of your formal complaint within 5 days.
  • We will respond to your formal complaint in writing within 14 days.
  • If you are unhappy with our response then we would ask you to set out any reason for your dis-satisfaction within 14 days.
  • We will respond to this further correspondence within a further 14 days and at this point may seek a meeting with you to resolve the matter. However if the complaint has not been resolved after this time our internal complaints procedure will be concluded, unless we agree between us to continue correspondence.