Regulatory
We try hard to provide all our clients with an efficient, courteous and professional service. If at any time during the course of the transaction, you become dissatisfied with the service you are receiving, you should at first instance refer the matter to the person responsible for your matter.
We aim to resolve all complaints within 8 weeks.
We will acknowledge receipt of your formal complaint within 7 days.
We will respond to your formal complaint in writing within 14 days.
If you are unhappy with our response then we would ask you to set out any reason for your dis-satisfaction within 14 days.
We will respond to this further correspondence within a further 14 days and at this point may seek a meeting with you to resolve the matter. However if the complaint has not been resolved after this time our internal complaints procedure will be concluded, unless we agree between us to continue correspondence.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint; and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was a cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 a.m. and 5.00 p.m.
Email: enquiries@legalombudsman.org.uk
Address: Legal Ombudsman, P.O. Box 6806, Wolverhampton WV1 9WJ
Any personal data you provide to us during your use of our website will be processed in accordance with the current UK data protection laws.
We will only process your data to enable us to provide you with advice which you have requested, to enable us to provide you with information about our services and our firm and for any other purpose for which you subsequently chose to give your consent.
When you access our website, your computer's browser may provide us with data such as your IP address and browser type. It is not our intention to use data of this nature to identify a personal user. Our website collects this information to facilitate a good user experience. We also use this to compile statistical data regarding user's access to our website to enable us to improve our website and marketing strategy.
If at any time you wish to have your name removed from our database, or wish to contact us in relation to any other matter regarding our processing of your data, please email us at info@platinumsolicitors.co.uk
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
We will not disclose your information to any third party for marketing purposes.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
The firm is regulated by the Solicitors Regulation Authority. Further information about them and the Solicitors' Code of Conduct 2007 can be found at www.sra.org.uk
Platinum Solicitors is regulated by the Solicitors Regulation Authority.
Our SRA Authorisation number is 817648.
